- Toll Free Number
16600137373 - Call Center
01-5971222
Please visit your nearest Nepal Bank branch with your account information and a valid ID to enroll. Alternatively, you can self-enroll via the App Store or Google Play Store and complete the mobile banking activation process. Note that self-registration is limited to transactions up to 500 NRs.
Download the Nepal Bank Bankxp app from Google Play Store (Android) or Apple App Store (iOS). Search for “Nepal Bank Bankxp” and follow the installation instructions.
Your username for mobile banking is your mobile number registered during mobile banking.
Security questions in mobile banking are used as an additional layer of security to verify your identity. They help the bank confirm that the person attempting to access or make changes to the account is the legitimate owner.
These questions are typically asked during account recovery, password reset, or suspicious activity checks, ensuring that only authorized users can regain access or perform sensitive transactions.
Your mobile banking password, login password, and transaction password are confidential security credentials that you set yourself during the registration or activation process.
If you have forgotten any of these passwords, please follow the "Forgot Password" options provided in the app (only if you have previously set security questions) or contact your bank branch for assistance.
Your password should meet the security criteria set by the bank, typically a combination of alphabets and numbers, and should be strong and unique.
Now you need to activate the mobile banking. Follow the following instructions to complete your activation;
First of all, please make sure you have used the registered mobile banking SIM. In case the registered mobile number is being used to send the verification SMS, it is probably not getting delivered. Please try again from a place where network coverage is better as the message sending depends on the operator and not on the application.
First of all, please make sure you have used the registered mobile banking SIM and message is delivered to short code 33232.
In case the registered mobile number is being used to send the verification, SMS and SMS is sent. Please try again from a place where network coverage is better as the message sending and OTP receivable depends on the operator and not on the application.
Also check the SPAM folder as the OTP may be delivered to Spam/Blocked.
When you try to activate mobile banking on a device which doesn’t have the registered SIM CARD in the mobile set, the SMS will not be delivered in the “33232”. And further activation process is not possible. If you still face issues or need clarification, contact your bank’s customer service for guidance on activating mobile banking on a different device.
Please visit your nearest Nepal Bank branch with your account information and a valid ID to change mobile number.
You need to deactivate your old device (reset the device) and re-register or activate the app on your new device through the bank’s process.
In case you remember the mobile banking username and password you can authorize the mobile banking user in new device yourself.
NBL Mobile Banking is personalized for each user, requiring your registered mobile number and login password to access the system. The service can only be used on one device at a time, ensuring added security.
For completing transactions, a 4-digit PIN is used. This PIN is verified by the bank for all transaction authorizations. The app offers secure login options, including biometric authentication (like fingerprint or facial recognition) on supported devices. Additionally, the application automatically locks itself after three consecutive incorrect PIN attempts to prevent unauthorized access.
The daily transfer limit varies based on your account type and bank policies. Typically, it ranges from NPR 50,000 to NPR 300,000. Please check with your branch or bank support for your specific limit.
You can reset your password at the branch or through the mobile app’s “Forgot Password” option. (Generally, you can self-reset the password if you set the security questions otherwise you need to visit the nearest branch).
Visit your nearest Nepal Bank branch or contact customer support to reset your password and unblock your account.
You may need to visit the nearest branch for immediate assistance.
Visit the nearest branch to unblock your account and reset your password.
Yes, if you have multiple accounts linked to your mobile banking, you can access and manage all of them. Also, you can see the fixed Deposit details in the mobile banking.
No, to ensure the security of your account, you can only use the application on one handset only.
In case you have a dual SIM phone, ensure the bank registered mobile number is selected as the primary number and is active. In case you are still unable to register, remove the 2nd SIM card from the device and place the registered number SIM in the primary slot of the phone to register.
Visit the nearest branch to reset your account and reset your password.
Visit the nearest branch to reset your transaction password. You will need to reset both the mobile banking password if you forgot transaction Pin.
You will need to reset both the mobile banking password and PIN, if you forgot your transaction pin only.
Visit your nearest branch to unblock mobile banking and reset your password in case you forgot the password.
Ensure you are logged into your mobile banking account. After logging in, on the dashboard, you will see the "Payment History" option. Select it, then choose the desired date. You will find three dots (…); tap on them to view the details and download the receipt.
Ensure you are logged into your mobile banking account. Once logged in, on the dashboard, you will see the "Statement" option. Select it, then use the "Filter" to choose the desired date. Please note that you can only filter statements within a one-month date range.
Ensure you are logged into your mobile banking account. Once logged in, on the dashboard follow the following steps;
• Click “Send money”.
• There is 3 option; Same Bank, Other Bank and Connect IPS
• You can use the option as your preference
The bank will investigate and, if the dispute is valid, will process a refund within 1 working day. If you believe a transaction was unauthorized or incorrect, report it immediately to Nepal Bank Limited Customer Support or visit the nearest branch.
Please Contact Nepal Bank Limited Customer Support at Toll Free Number 16600137373 and Call Center 01-5971222 or visit the nearest branch for assistance.
Please Contact Nepal Bank Limited Customer Support at Toll Free Number 16600137373 and Call Center 01-5971222 or visit the nearest branch for assistance.
Yes, if the transaction was unauthorized or an error occurred, the bank will process a refund within 1 working day after completing the investigation.
Report the Dispute unit of Nepal Bank Limited, Head Office: NBL HOTLINE: 01-5971206, 5971216, 5347999 (Ext. 681 and Ext.226) promptly with all relevant details if the dispute didn’t solve for more than days.
The bank will investigate the issue and aim to resolve it within 1 working day, including processing any refunds if applicable. Report the Dispute unit of Nepal Bank Limited, Head Office: NBL HOTLINE: 01-5971206, 5971216, 5347999 (Ext. 681 and Ext.226) promptly with all relevant details if the dispute didn’t solve for more than days.
Refunds are processed within 1 working day after the bank completes its investigation and confirms the issue. Report the Dispute unit of Nepal Bank Limited, Head Office: NBL HOTLINE: 01-5971206, 5971216, 5347999 (Ext. 681 and Ext.226) promptly with all relevant details if the dispute didn’t solve for more than days.
Please visit the nearest branch promptly to request the blocking of your mobile banking service and account. For immediate mobile blocking, contact the NBL Call Center at 01-5971222. Additionally, file a police report with all relevant details and submit the complaint along with your application to the nearest NBL branch for further investigation.