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Customer Service

Customer Service
S.No. Particulars Charges

1 Cheque Book Issuance Against Lost Cheque Book
1. Current/Loan Account NPR 400 (for 20 leaves)
2. Saving Account NPR 200 (for 10 leaves)

2 Charge for Uncollected Cheque Book
(if not collected within 6 months)
1. Current Account NPR 400
2. Saving Account NPR 200

3 VISA Card and/or Cheque Book(s) not Returned on Closure of Account
1. Current Account NPR 400 (Additional NPR 250 for VISA Card not returned)
2. Saving Account NPR 200 (Additional NPR 250 for VISA Card not returned)

4 On Return of Unused Cheque Leafs on Closure of Account
1. Current Account NPR 10 per leaf
2. Saving Account NPR 10 per leaf

5 Cheque Return Due to Insufficient Balance (to be deducted from a/c holder's a/c)
1. Current/Loan Account NPR 400
2. Saving Account NPR 200

6 Stop Payment Charges
Stop Payment Charges for NBL Cheque Free

7 Record Retrieval Charges (attested copy)
1. Up to 3 years NPR 200 per transaction
2. Above 3 years NPR 500 per transaction

8 Cash Withdrawal through Pay Slip
Cash Withdrawal through Pay Slip NPR 200 per transaction

9 Customer's A/c Statement Issue
1. Call and Current account (Monthly) & Saving account (Quarterly) Free
2. Statement to be provided 2nd or more times
i. Call and Current Account First 10 pages NPR 250 then NPR 10 per pages
ii. Saving Account NPR 100

10 Insufficient Minimum Balance
Insufficient Minimum Balance Free

11 Account Closure/Dormant Account Activation
Account Closure/Dormant Account Activation Free

12 Standing Instruction
Standing Instruction NPR 250 per instruction

13 CCTV Footage Retrieval Charge
1. Only view NPR 200
2. Footage per request NPR 1,000

14 Balance Certificate Issuance
Balance Certificate Issuance Free (NPR 500 for each additional original copy of certificate)

15 FCY Cash Transactions
15.1 FCY Cash (Buy)
1. Denomination below 50 0.50% on amount equivalent to NPR in buying rate
2. Denomination 50 and above No Service Charge
15.2. FCY Cash (Deposit in Account)
1. Denomination below 50 0.50% on amount equivalent to NPR in buying rate
2. Denomination 50 and above No Service Charge
15.3 FCY Cash (Sale) No Service Charge

16 ABBS Charges
ABBS Charges Free

17 Use of NOTEKOSH by Member Banks of Bankers Association
1. For deposit in our Notekosh 0.04%
2. For withdrawl from our Notekosh 0.02%

18 Internet Banking
1.18.1. Corporate Customer
1. Registration 500
2. Annual renewal NPR 300
3. Password regeneration NPR 50
1.18.2. Others
1. Registration Free
2. Annual renewal NPR 300
3. Password regeneration NPR 25

Other Service charge